All too often, we only hear about the bad service our friends, or colleagues, received while travelling, dining or shopping. As someone who works in the service industry myself, I believe in giving credit where credit is due. I'll always try to at least thank/appreciate the person who gave me the good service. I do prefer to pass on my compliments in writing, as often this assists the employee in later career moves such as getting a promotion or salary raise. It also motivates the employee to keep on giving that great service, especially if they seldom get compliments.
On to my experience.
Once, when I spent a good deal of time in another city for work, I had packed a teddy bear in my luggage. (I know I'm not the only 'grown-up' to do this!) The teddy lived on top of the bed during the day while I was out and about or away working.
A few days into my stay, I came 'home' to find that Teddy had taken up residence on the couch, tv remote in hand. Odd, I didn't remember leaving him there!
The next evening, he was soundly tucked up under the covers, asleep.
The third day, sitting atop the (closed) toilet with a magazine in hand.
Clearly, someone in Housekeeping had a sense of humour!!
It really brightened my day to find out what teddy was up to next, he made full use of that room while I was gone, that's for sure! I don't know if it was just one employee, or several, but it was the best thing I've ever had done for me in a hotel. Needless to say I left them a nice tip, a note and some candy for their trouble. I hope they kept the note. My only regret is not forwarding a copy to their managers.
Have you ever had an awesome "above and beyond" service in a hotel, or other place? Leave a comment, or hit me up on Facebook or Twitter.
(Photo: Google Images)